SafetyPAD provided D.C. Fire & EMS a tool that provide near real-time notification for its ‘Street Calls Program’.  Through SafetyPAD’s Agent clinical alerting, the department was able to not only quickly identify who the top frequent users of 911 emergency transports but provided a platform for alerting via email and text messaging to program administrators. There were 30 people who called DC Fire and Emergency Medical Services a total of more than 2,000 times. So paramedics set out to see what the problem was, and how to solve it.  The department has been using SafetyPAD electronic patient care reporting system since 2008.